The Code of Health and Disability Services Consumers Rights. The link above will take you directly to the health point page outlining the code of rights. The link to the left will take you to the Health and Disability Commissioner website.
To protect your privacy certain rules exist. These rules are called the Health Information Privacy Code. The link above will take you to a summary of the main rules and the link to the left to the Privacy Commissioners website. The full code is available at the following LINK
The Good Practice Guide is available from the medical council of New Zealand. Click on the link on the left to download a pdf of the Guide. The GP complaints management guide LINK will show you how we should deal with your complaint.